Through the use of a cable modem you can access a broadband internet connection that is designed to work over HFC network. This works by using TV channel space for transferring data upstream and downstream. Because we use coaxial cable, our technology can provide greater bandwidth than telephone lines and so we can provide significantly faster access to the web than DSL operators who provide their service over copper pairs. As our broadband is provided over our own network a phone line is not required so our customers do not need to pay line rental to other operators to avail of our service.
Here at UPC Business we are constantly working to bring our customers the best services we can. You can currently choose from 5 broadband packages:
Our Broadband service is always-on. You only have to switch on your computer, click on your Web browser and you are immediately on the Internet. For regular Internet users, the disadvantages of a dial-up service - slow download speeds, time-outs, having to log-on and log-off - can be very frustrating. Our Broadband Internet is an 'always on' service. All you have to do is log on once and that's it, no timing out and no delays. Just one click and you’re online - it's simple, responsive and designed to get you online immediately, any time - all for one flat monthly fee. You don’t even have to log-off whilst using other applications on your computer - allowing fast switching between jobs. An additional benefit is that your telephone line is also available as our Broadband service uses the same cable that provides your cable television service. This means you don’t have to have a phone line to access the Internet.
We have scaled the network so that customers can get download speeds of up to 150Mb and upload speeds of up to 10Mb with our biggest bundle. However due to the nature of the Internet speeds may vary. When Internet traffic is high, for example during the evenings and at weekends, speeds may be lower, whereas midweek during the business hours they are often higher.
There are no usage restrictions.
When you sign up to UPC Business Fibre Power Broadband from UPC business you are subject to a minimum contract of 12 months.
If you cease the service during the minimum contract period you will be charged a cancellation fee of €150.
In the first bill you will be charged €80 install fee, a pro rated monthly charge for your broadband package and an advanced payment for next month charges, including VAT. In subsequent bills you will be charged for your broadband in advance and your call charges in arrears.
With UPC Broadband you receive telephone lines as standard (the number of lines depends on the package you choose). Therefore you do not need to keep your eircom line. Until you cancel this line you will continue to be billed line rental from eircom. If you would like to keep your number from Eircom, UPC will port your number and your telephone services will be cancelled automatically. If you have a DSL connection, you will have to cancel this service yourself by ringing Eircom.
Call our dedicated business customer support team on 1800 941 941.
Hunting is a feature that allows multiple telephone lines going into a business to act as a single group called a hunt group. If one line is busy, the call goes to the next available line. If there are no available lines, the caller receives a busy signal.
The following call types can be blocked:
Yes, UPC Voice services will work with your PBX. Your PBX may need to have an analogue card fitted at your expense. Hunting is a feature that allows multiple telephone lines going into a business to act as a single group called a hunt group. If one line is busy, the call goes to the next available line. If there are no available lines, the caller receives a busy signal.
Yes, once your fax machine is correctly configured.
During regular business hours (8AM to 6PM) the contention ratio is 5:1
UPC business broadband has the following differences:
No, broadband and voice are packaged together in a bundled price.
If your address is on our database, installation may take up to 5 working days. If a survey is required, installation takes 8 working days. The time does not start until a signed contract is received by UPC.
No, we bundle broadband and telephone lines. If you wish to have Business TV installed please call 1800 923 003
No, UPC business broadband is provided over the cable network.
Yes, please see our pricing information.
Porting is completed in 9 working days.
In the first bill you will be charged €80 install fee and the monthly charge for your broadband package, excluding VAT. In subsequent bills you will be charged for your broadband in advance and your call charges in arrears. All business rates are quoted excluding VAT. All calls are billed per minute and rounded up to the next whole minute.
A static IP address is assigned to your personal equipment such as a router/firewall/computer connected to the cable modem provided by UPC. In order to receive and correctly configure a static IP Address you need to provide us with the MAC address of the equipment you will attach to the cable modem, If you need any assistance please call our customer support team on 1800 941 941.
Yes, the call pack contains unlimited calls to local, national and UK fixed numbers, however, a fair use policy of 1,500 minutes applies.